Garanti BBVA made a public statement about access problems in digital banking services on Friday. Customers who cannot access the bank’s mobile application and internet banking reported the situation through social media intensively from the morning hours. According to the users, systemic error warnings were received in the application attempts and the transactions could not be completed. This caused concerns about data safety and possible cyber attacks between users.
Following the deduction in question, these concerns were tried to be eliminated with the official statement from the bank. In a statement made by Garanti BBVA, the disruption in the systems was completely caused by a technical problem. Particular attention was noted that there was no case such as cyber attacks or data violations. It was also emphasized that customers’ personal data and financial information is protected by high safety standards.
According to the statement in the bank’s statement, the personnel in all branches continued to serve in order to minimize the impact of the interruption in digital channels. In addition, fast actions were taken within the bank to ensure that customers can maintain their transactions without interruption. While the operational density in the branches increased, the work of technical teams to solve the problem was continued simultaneously. The Bank said that he expects understanding from customers in this process.
Some branches of Garanti BBVA serve until 00.00 at night
Garanti BBVA announced that all branches that are not included in shopping centers will remain open until midnight. It was stated that this step was taken to enable customers to carry out emergency banking transactions through physical branches. Mobile application, internet branch and customer service line were among the digital platforms with a shortage of access. The bank suggested that customers use non -digital channels temporarily.
Bank officials did not share details about the cause of this technical failure. However, evaluations were made that the infrastructure developed for the stable operation of the systems will be reviewed. The lack of concrete explanation about the type and scope of technical disruption led to some question marks among users. However, it was reported that the work was accelerated to overcome the access problem in a short time.
Garanti BBVA continued to share developments with the public using social media channels in this process. Information for users was aimed at showing that the situation was kept under control and that the security measures continued. However, some users expressed their thoughts on turning to alternative banking solutions. In particular, it was emphasized that more technical measures should be taken in order to avoid similar situations.
The security of customer data continues to be one of the most critical issues in the financial sector where digitalization accelerates. Any technical or cyber threats that banks may face affect not only service continuity, but also brand reliability. For this reason, every deduction experienced by large -scale financial institutions such as Garanti BBVA is carefully monitored in the sectoral sense. The effort of the bank management to manage the process transparently offers clues about how similar events will be met in the future.
Garanti BBVA, technical teams continued to work intensively, stating that the services will return to normal as soon as possible, he said. After the hours of access problems, some users reported that they have provided re -access to the services. But there was no clear timing from the bank that the systems were completely normal. It was stated that the public will be informed about the solution of the problem completely.