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TECNO, which ranked first in the mobile phone category last year according to the “Turkey’s Most Customer Loyalty Brands” research, demonstrated its success in customer experience with an award. The company received the new award within the scope of ACE Awards (Achievement in Customer Excellence).
TECNO recently received a new award at the 9th ACE Awards (Achievement in Customer Excellence). This new award for TECNO, which previously ranked first as the brand with the highest customer loyalty in the mobile phone category in the Sikayetvar.com platform 2023 research, further emphasizes TECNO’s determination and commitment to customer satisfaction and ranks it as one of the most consumer-oriented brands in Turkey. makes it stand out.
ACE Awards stands out as a respected award that recognizes brands’ exceptional customer experience through Customer Experience Index research. This comprehensive assessment rewards brands’ end-to-end complaint management skills, drawing on insights from a range of sources including companies’ complaint data, market share and more than 1.5 million annual surveys conducted by Sikayetvar. In the research, customers are asked questions about the solution process of their problems and the continuity of their relationship with the brand.
TECNO Turkey makes a difference with its user experience team
TECNO attaches great importance to customer feedback in order to provide solutions to its users’ questions and problems, and supports its customers through channels such as call center, WhatsApp line and e-mail address with its User Experience Team. TECNO makes significant investments to ensure customer loyalty and continuity. TECNO, which derives its greatest strength from the continuous development of its software, offers its users the “perfect experience” with the guidance of the feedback it receives from its users.
TECNO Turkey Marketing Director Enes Pehlivan said: “As TECNO, we prioritize the satisfaction of all our users, whether it is hardware or software problems. Our user experience team offers step-by-step solutions, constantly monitors the service process and responds quickly based on our software system. We can understand our determination on this issue from the fact that currently only 16 out of every ten thousand customers return to us with a complaint. Our goal is to reduce this number to 5 in ten thousand.”
As a testament to its customer satisfaction-focused vision, TECNO’s latest award underlines the company’s relentless pursuit of excellence. The “User Experience Team” of TECNO, one of the world’s most innovative and leading mobile phone manufacturers, in Turkey continues to work devotedly to provide a better experience and innovative solutions to its customers.