While Intel has yet to find a definitive solution to the crashing issues experienced with its 13th and 14th generation Core processors, it has decided to extend the warranty period by two years for customers who are faced with potentially damaged chips. This decision aims to reduce user grievances.
“Intel is committed to ensuring that all customers experiencing signs of instability with their 13th and/or 14th generation desktop processors are supported during the replacement process. We stand behind our products and will share more details about the two-year extended warranty support for boxed Intel Core 13th and 14th generation desktop processors in the coming days,” Intel said in a statement to The Verge.
Extended warranty support for Intel processors
Intel’s boxed processors currently come with a three-year limited warranty. This change will extend the warranty period for most affected processors to five years. Last week, Intel had not commented on whether the warranty would be extended for these processors, but the decision has now been made official.
Intel has said that the main cause of instability issues in desktop processors is “high operating voltage.” The company plans to release a patch in mid-August that will address the root of the problem. However, the patch will not fix damage that has already occurred, meaning the best way to fix a damaged chip is to replace it.
Intel has provided detailed information to support users experiencing instability symptoms. It was stated that users who purchased boxed CPUs should contact Intel Customer Support, and users who purchased systems from OEMs/System Integrators should contact the system manufacturer’s support team. Intel also stated that it is investigating options to easily identify affected processors on end-user systems and will provide additional guidance as soon as possible.
Intel also apologized for the delay in communication, stating that resolving this issue is complex and it takes time to determine the exact causes.
Intel continues to resolve issues with 13th and 14th generation Core processors. Extending the warranty period aims to make users feel more secure during this process. Intel continues to support its customers and continues to work to resolve issues. In light of these developments, Intel users are advised to follow support processes and take the necessary steps.