Apple reached a compromise in a collective case in the United States due to battery swelling problems in some old generation of Apple Watch models. The first generation, Series 1, Series 2 and Series 3, this case was opened on the grounds that the devices were damaged by the battery swelling of the devices. Although the company has rejected these allegations certainly, it accepted an agreement of $ 20 million to avoid more legal processes. Within the scope of this agreement, certain users in the US will receive compensation between $ 20 to $ 50 per device. Apple emphasized that there is no abuse in this process, but it aims to prioritize users’ satisfaction.
The problem arose, especially when the battery expanded and caused the screen to push and crack out. The allegations that such cases pose a risk for user security were not accepted by Apple. According to the company’s statement, the situations in these models were very rare and were limited to certain conditions. However, the parties who filed a lawsuit argued that such problems have victimized many users and that their repairs are not sufficient even if they are covered by the warranty. At the end of the trial process, the court set the way of reconciliation as the most appropriate solution.
Compensation Application and Conditions
There are certain conditions and periods for users who want to benefit from this agreement. Between 24 April 2015 and 6 February 2024, people who have reported the problem of battery swelling to Apple will automatically be considered a right holder. No request form is required for payments. However, users need to log in to the agreement -specific website to update payment information. The deadline for these transactions is announced as April 10, 2025.
Users who do not apply or want to be excluded from the agreement should declare their requests by 24 February 2025. Information letters and e-mails will be sent to the rights holders about their situation. Users who do not share payment information within the specified dates may be deprived of this compensation right. Therefore, it is important to follow the process closely.
Apple, in order to avoid the legal process, he agreed to accept this compromise, he noted. The company reiterated that there is no defect or user error related to the device design, and that this case will continue its high standards of product security in the future, regardless of the results of the case. Apple’s legal department said in a statement, despite the fact that the case is not accepted, it was expressed that users care about eliminating the grievances.
This problem in the Apple Watch models has aroused a great impact in the world of technology. Especially for many years, people who have used regular Apple Watch to encounter such problems on the possibility of various comments are made. In this context, experts emphasize that cases such as battery swelling may be experienced in all technology devices, but the solutions of manufacturers on this issue have a direct impact on the user loyalty.
According to some analyzes in the sector, Apple’s acceptance of this compromise is considered as an indication of the importance of the brand to customer relations. While competing firms are generally known to enter longer litigation processes when they face similar legal problems, Apple’s rapid solutions are seen as a strategic move in terms of company policy. Nevertheless, it is observed that this agreement triggers some discussions on the reliability of Apple products.
It is of great importance that the right holders have completed the compensation processes on time. This development may be a precedent for the protection of consumer rights. Such agreements in the world of technology also contribute to the strengthening of companies’ customer -oriented policies.