Samsung’s top segment sound system HW-Q990D has made many users dysfunctional due to a faulty hardware software update recently released. Hundreds of users on platforms such as Samsung’s official community forums, Reddit and Avsforum make intense complaints by stating that their devices are not working. It is seen that the problem occurs globally. Users in the USA, Austria, Philippines, Malaysia and many countries express the same problem. According to users, the sound system freezes after opening and does not respond to any command. It is not possible to access the factory settings or access through Samsung’s SmartHings application.
Despite the opening of the device, the hardware does not give any sound output, especially for HW-Q990D, which is used as integrated into home cinema systems. Users report that their devices are stuck at the EARC entrance of the TV and cannot get sound from any source. In addition to all these, most of the software problems have failed to manually reset their equipment. Such a problem significantly affects user satisfaction, especially when it is experienced in a device with high price and premium features. Samsung, the issue should quickly take a solution to the pressure of the pressure is increasing.
Samsung’s latest update negatively affected the functionality of the device
According to user reports, the source of the problem is the latest release of 1020.7 hardware software. Many HW-Q990D owners say that their devices are set to automatically download and install updates. For this reason, the wrong software spread widely and affected many devices. Users recommend that they disable automatic updates to prevent the problem. Despite this, the fact that Samsung has not made an official statement increases the concerns of the users who experience grievances. On the other hand, some reports show that there is a similar problem in HW-Q800D and HW-S801D models. However, the most complaint comes from this model because the HW-Q990D is a premium model and appeals to a wide audience.
Samsung has not yet offered an official solution. However, some users say that they receive information from customer service to authorized services. This means the worst scenario for many users because the repair process can be long and laborious. While Samsung will provide an easier solution, it remains unclear, while the problem can be corrected with the software update. If the company accepts the wrong update problem and publishes a new software version, it may be possible to eliminate the grievance to a great extent. However, a clear step has not yet been taken in this direction.
In spite of everything, it is important to note that the problems caused by faulty update are not a new situation in the world of technology. Previously, many manufacturers have tried to resolve problems by offering additional updates for users who have similar problems. Samsung is expected to take a step in this direction. In addition, it is emphasized that users should be more careful in the update process if the company announces possible solutions. In particular, disabled automatic updates can be one of the most effective ways to avoid such problems.
In addition, it is of great importance that Samsung will resolve this problem as soon as possible for Samsung to maintain prestige in the sound system market. Because, the HW-Q990D model was considered one of the highest level of sound systems in the market and has long been receiving positive evaluations. However, this technical disruption may damage the customer loyalty of the brand. As a result, it would be a critical step for Samsung to make an official statement in a short time and inform users.