Garmin announced that it has corrected the “blue triangle” boot error, which is seen on some smart watch and bicycle computers and made devices unusable. The company announced that it has produced solutions and updated the relevant support page by determining the main reason for the problem. However, users who are affected by this error need to follow certain steps to make their devices work again, and some data may be lost in this process.
Garmin spokesman, Engadget’a said in a statement, “Some devices on the opening screen we have solved the problem that caused the problem,” he said. On the company’s official support page, various solutions that users who have experienced this problem should follow were shared in detail.
Garmin states that different methods should be applied depending on the device model to solve the problem. For some devices, the reset for factory settings is required, while some models may be sufficient to reset a simple power. Users can synchronize their devices via Garmin Connect app or Garmin Express software to check whether the error is resolved.
After resetting their devices, Garmin also offered additional troubleshooting information for users who still encountered the same error. These steps vary depending on the model and series of the device.
It is recommended to apply the following steps to correct this error in Garmin’s popular Forerunner running hours:
- Turn off the device.
- Press Start/Stop and Back buttons at the same time and press and hold until you hear a beep sound.
- After hearing the bip sound, leave the start/stop button; However, continue to hold the Back button until the second beep sounds.
- Your watch will then show Garmin’s language selection screen.
- If your device has previously connected to your phone, you will need to remove the device from the Bluetooth settings before continuing the reset.
After these steps, the device is expected to return to normal. However, users are warned that some data can be deleted in this process.
The company informed users that some important data may be lost during the reset to the factory settings. The data that may be lost include Garmin Wallet payment information, watch faces on the Connect IQ platform and Body Battery data. However, the company says that most of these data can be restored if the device is again synchronized with Garmin Connect.
Regular synchronization is recommended for Garmin users
However, it is emphasized that users who have not been synchronized for a long time may not be able to bring some data back. For this reason, Garmin users are advised to synchronize their devices at regular intervals.
This error aroused a great impact between Garmin users. In particular, athletes and professional cyclists, they are worried about the loss of training data, he added. Users continue to share the problems and solutions they experience on social media platforms and Garmin’s forums.
Garmin quickly relieved this error by providing solutions, was considered a positive development for users. However, some users argue that Garmin should make more robust software updates to prevent such problems because they experience data loss.
Garmin said that he would test software updates more meticulously in order to avoid similar problems in the future and make improvements by taking into account user feedback. It is recommended that users visit Garmin’s official support page to access the latest support information.