Danish Kapoor
Danish Kapoor

Complaint from Apple Vision Pro users about cracks on the front glass of their devices

Apple’s high-tech product, Vision Pro, came to the fore with reports that owners saw cracks on their windshields. This was first reported by MacRumors, and so far five different Reddit users have raised the issue on the r/VisionPro subreddit. Engadget also reported a similar problem with the review product. What’s interesting is that the uploaded images all show vertical hairline cracks in the same area just above the bridge of the nose.

Users state that they did not take any action that would damage their devices, for example, they did not drop the device or store it incorrectly. Reddit user @dornbirn claims that after cleaning the front glass of the device, he put the soft case on it, put it in its box, and saw the crack the next morning. Other affected Reddit users similarly state that they keep their Vision Pros in their cases or put the soft case on top of them.

It is still unclear whether this is merely a cosmetic problem. Although the crack appears to be on a sensor, it does not block any cameras. However, Vision Pro is expensive to repair. With Apple Care, there is a $500 deductible for the Vision Pro and a $299 deductible for damaging the glass on the cover. Without having this, the repair cost goes up to $799. @ContributionFar8997 wrote that he went to the Apple Store and was told they had to pay the deductible to get the crack fixed.

It is not yet known how common this problem is, as reports appear to be limited so far.

Some speculations suggest that this may be due to the Vision Pro heating issue while charging while in its box or on a case. Others claim it could be a problem in the manufacturing of the glass or a design flaw that puts too much stress on a particular area.

It is a matter of curiosity how Apple will follow this issue and how it will respond to users’ concerns. The company is expected to take a proactive approach against such issues that may negatively impact the experience of Vision Pro users.

Danish Kapoor