ANKER launched a voluntary recall program due to a problem of production in A1647 and A1681 Powerbank. The batteries used in the related models have a risk of fault, albeit low. In this process, the company has introduced new quality control protocols by keeping consumer security in the forefront.
According to a statement made by the company, the basis of this decision is a structural problem detected in battery cells with the increase in inspections for the supply chain. The recall covers only PowerBanks with A1647 and A1681. The batteries used in these products consist of lithium-ion cells provided from the same supplier and used in a large scale. Although it is stated that the faults have been rare to date, Anker chose to initiate the process of recall as a caution. It was reported that the process was carried out completely voluntarily and continued in cooperation with the regulatory authorities of each country. Thus, it is aimed to prevent possible security risks.
Among the products sold in Türkiye and evaluated within the scope of recall, ANKER POWERBANK A1647 (20.000 mAh, 22.5W, internal USB-C cable) ANKER ZOLA POWERBANK A1681 (20,000 mAh, 30W, USB-C and Lightning cable). Users need to check the model numbers of their devices from the lower or back surface of the product. If the device is one of these two models, the product is not used immediately and the process is requested to be included in the process. A photo showing the purchase certificate with the model and serial number of the device is among the required documents during the recall application. An alternative verification method for users who do not have a certificate is also announced.
Users who participate in the recall process can choose one of the coupons or refund options.
Anker offers two different solutions to the customers who participate in the recall process. The first option is a customized gift coupon that can be defined from www.anker-tr.com. In addition to this coupon, additional coupon support of 200 TL is also provided. In the other option, it is foreseen that customers with purchasing certificates are made as much as the invoice amount of the product and those who do not have a certificate of money refund at the average retail price that is valid as of 2025. In the process, users need to upload the purchase document or a special note with the necessary information on the system. In addition, the serial number of the device during the application is required to enter the form. After this information is completed, the necessary code information is sent to the user for cargo transmission.
Anker offers free shipping service to eliminate the devices to be returned. The name of the person to be purchased and the person whose name is purchased is the same. This detail is important in terms of pairing the operations and concluding the process faster. When the return process is completed, payment or coupon delivery is carried out by the determined return method. Anker’s communication in this process is provided directly through its own official channels. For this reason, it is emphasized that users should only receive directing from official sources.
Anquer is a step that is not limited to the recall process. Battery Safety Program He also announced a new security initiative. This program envisions more intensive inspection on each component in the supply chain. While the scope of the tests at the cell level is expanded, it is aimed to transparen the quality assurance mechanisms at every stage of the production process. It is stated that the program will be applied to all anker products with battery -supported. Thus, it is aimed to determine similar problems in the future and to increase the safety of users. In this respect, Anker states that it will constantly update the process to make both the manufacturer and supplier responsibility more visible.
New Quality Assurance Protocols, which the company launched in the first months of the year, enabled such problems to be noticed at an earlier stage. In practice, the scope of the component level controls were expanded, while the frequency of tests of the suppliers were increased. It is stated that all these steps prepare the ground for taking decisions such as recall within the scope of completely preventive measures. This voluntary process is implemented in line with the principles of security and transparency of Anker. Users in Türkiye are expected to be involved in the process by acting according to the instructions described.