A Samsung software update released this week has rendered many users’ Galaxy S10 and Note 10 series smartphones unusable. After the update, the devices lost their functionality by entering an endless reboot loop. Additionally, models like A90 and M51 also faced this problem. Reviews from Reddit users revealed that the problem was caused by an update to Samsung’s SmartThings framework application.
This situation encountered by users revealed a serious error that resulted in constant rebooting of devices. This problem was observed more commonly in older models, especially in older models such as the Galaxy S10 series released in 2019. While the cause of the problem was determined to be an update to the SmartThings application, Samsung noticed this error and quickly released a new update. However, before receiving this update, some users faced a major problem with their devices becoming unusable. Users who recommend turning off automatic updates state that caution should be taken to avoid similar problems in the future.
Solution options for Galaxy S10 and Note 10 users
There are different solutions for users encountering this problem. A solution offered especially in Samsung service centers in South Korea allows repairing phones without returning them to factory settings. With this method, users can solve the problem without losing the data on their devices. However, for those who do not have access to this service, there is the option of having to reset their devices to factory settings. This may lead to the loss of unbacked data, so users are advised to back up their data regularly as a precaution.
Although Samsung’s quick intervention to solve the problem is seen as a positive step for users, such errors require owners of old devices to be more careful about updates. Such problems experienced during updates indicate that device owners should obtain more information before installing software updates. Turning off automatic updates stands out as the simplest and most effective solution to avoid such problems.
Problems with Samsung’s software updates are not new. Recently, an update to the Galaxy S23 Ultra model caused an error that negatively affected the camera performance of the device. This update also had to be withdrawn in a short time. The problems experienced with the last SmartThings update especially affected older model users, which revealed that the company’s policy on updates should be reconsidered.
Although the new smart home features introduced by Samsung at the SDC24 developer conference held recently created excitement in the technology world, software problems may overshadow such innovations. From the users’ perspective, software updates do not always improve the performance of devices, but can sometimes cause undesirable consequences. Therefore, Samsung is expected to be more careful to minimize such problems that negatively affect the user experience.