Samsung is preparing to fix the red tint problem that occurs on the screen of the Galaxy S26 Ultra under certain conditions with a software update. The company confirmed the problem after user notifications last month and announced that the source was not the display hardware but the calibration settings in the software. New information from Samsung customer service in South Korea indicates that the fix could be rolled out by the end of this month. According to a support call shared on the Samsung Community forum, the software is currently being evaluated by the company’s verification unit. If no additional problems are encountered in the tests, the update is expected to reach Galaxy S26 Ultra users via OTA in the coming days.
The problem reported by Galaxy S26 Ultra owners does not cause the screen to appear red under all usage conditions. It is stated that the problem occurs especially in conditions where ambient light is high and the screen colors may shift to a warmer, redder tone than they should be. Samsung’s review also points out that there is no physical defect in the display panel, and that the problem is caused by the calibration values used by the software. The software changes the phone’s screen settings according to environmental conditions and may apply inappropriate values in bright environmental conditions. The prepared correction is intended to ensure more accurate display of colors by rearranging these calibration values.
Galaxy S26 Ultra screen problem will be fixed with OTA update
According to information given to a user by Samsung’s customer support team in South Korea, the verification process of the software containing the fix continues. In the conversation screenshot published by the user on the Samsung Community forum, it is stated that the relevant software is being examined by the verification department within the company. If the planned schedule holds, the fix will be included in the next OTA firmware, which is expected to be released this month. In this way, users will be able to fix the problem without taking the phone to technical service. However, Samsung has not yet announced an exact distribution date for the update covering all regions.
Another user who reached Samsung support regarding the same issue received a more detailed but more cautious response regarding timing. In this meeting, it was confirmed that the problem was caused by screen calibration, and it was stated that the necessary correction could currently be made at Samsung service centers. It was also repeated that the company was working to solve the problem through software. However, in this second response, no commitment was given as to when the OTA update would be released. Therefore, although the two statements from customer services overlap with each other regarding the source of the problem, they do not have the same certainty in terms of the distribution schedule.
The fact that the problem is related to software can be considered a positive detail for Galaxy S26 Ultra owners. A physical problem caused by the display panel could require inspection of the device or, in some cases, hardware intervention. A problem that can be resolved by updating the calibration values can be directly delivered to a much wider user base via the OTA package. Despite this, it seems possible for users who are significantly affected by the red tint and do not want to wait for the update to consider Samsung’s authorized service options. Since the scope and availability of the process that can be performed at the service center may vary by region, it would be more appropriate to obtain information from Samsung support before applying.
The information that Samsung plans to distribute the update by the end of the month is based on the customer service conversation in South Korea for now. Since software updates can be postponed if a new problem is detected during the verification phase, the specified calendar should not be considered as the exact release date. However, the fact that the company has confirmed that the problem is software and is working on a new calibration shows that a permanent solution can be offered without requiring hardware changes. When the update is released, the decisive point will be to what extent the new calibration values improve color accuracy at different ambient light levels. While the red color problem on the Galaxy S26 Ultra seems limited to certain usage conditions for now, the OTA package being prepared may enable users to obtain a solution without the need for service intervention.
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