OpenAI, ChatGPT Trusted Person made the feature available for adult users. Thanks to this feature, the account owner can choose a friend, family member or caregiver to reach out to in difficult times. System in chats don’t hurt yourself or when it detects a risk of suicide, it directs the user to contact this person.
However, OpenAI doesn’t just provide guidance. When the system detects a serious security concern, it automatically sends a notification to the trusted person added to the account. The notification aims for the person to check the user and establish support in the real world. OpenAI specifically states that it does not share chat content with trusted parties.
On the other hand, the user adds this person directly from his own account. The feature does not start working until the other party accepts the invitation. Thus, the company uses a two-way approval process for a sensitive security step. The user or trusted person can then remove this link from the account.
Additionally, OpenAI doesn’t just monitor risky conversations with automated systems. The company involves its trained teams when it detects a serious danger. It also contacts law enforcement in cases it deems appropriate. This approach became more visible after the “attack” and “suicide” cases centered on ChatGPT.
OpenAI extends support chain to real people
Trusted Contact goes beyond ChatGPT’s mere text-based recommendation in times of crisis. OpenAI opens an earlier contact channel between the user and his/her relative. In February, the company also shared that some mental health-related ChatGPT cases were coordinated through a single process in California.
This feature ChatGPT security features It is one of the most concrete steps that is directly linked to human support. The trusted person added to the account settings on the user side receives warnings only in case of serious risk signals. OpenAI explains on their help page that this person could be a caregiver, family member, or close friend.
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